(800) 581-8705 (Mon-Fri 8am-3pm MST)

Shipping & Returns

Returns Policy - Customers Discretion

All returns require a Return Material Authorization (RMA) number.  Please fill out our RMA FORM and send it back to us via email or fax with  details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.  You must request an RMA on most new, unopened items within 15 days of delivery for a refund.  Thereafter, all sales are final. 

All approved returns will incur a 25% restock fee when the customer is returning product at their discretion.  The restock fee will be waived and we will pay the return shipping costs if the return is a result of our error (Example: you received an incorrect or defective item).  Returns without an RMA number will incur a 50% restock fee.

The restocking fee is NOT a penalty.  It is a costly process to restock items and prepare them for resale.  When returning a product, use a carrier that has tracking capabilities.  The customer assumes all responsibility for insuring the return of shipment and filing the claim for lost or damaged returns.

Refunds

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).  Shipping charges are not refundable unless the refund is due to our error.

Damaged Shipments

The customer is responsible for inspecting the order for damages or missing items and reporting it within 48 hours of receipt. Reports after that time will not be honored. Product damaged in transit will be credited to the credit card or the account. The product must be kept in its original package for ten business days or until the shipper makes the inspection. Credit will be issued for the exact number of items damaged in transit. Replacement items will not be reshipped, a new order must be placed.


Shipping


We can ship to anywhere in the continental USA.  We reserve the right to ship from any carrier (UPS, FedEx, USPS, or Trucking Company) to ensure your order arrives quickly and safely.

Our website only offers UPS Ground shipping.  If you need expedited shipping options (Next Day Air, 2nd Day Air, or 3-Day) please call us @ 800-581-8705 to get a expedited shipping quote.

When you place an order, we will estimate shipping on the checkout page. Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.